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ALLYSPIN CASINO – TERMS AND CONDITIONS

1. GENERAL RULES

1.1 These Terms and Conditions constitute a legally binding agreement between you (the "Customer," "User," or "Player") and Allyspin Casino (hereinafter referred to as "Allyspin," "the Company," "we," "us," or "our"). By accessing the website Allyspin.com, opening an account, or using any of our services, you acknowledge that you have read, understood, and agreed to be bound by these Terms and Conditions.

1.2 Your use of the Website implies acceptance of the following additional policies, which are incorporated herein by reference:

  • The Privacy Notice and Data Protection Policy;
  • The Cookie Notice;
  • The Specific Terms and Conditions for Bonuses, Promotional Campaigns, and Special Offers;
  • The specific rules for games and sports betting markets available on the Website.

1.3 If you do not agree with any of these Terms or the associated policies, you must immediately cease using the Website and refrain from opening an account. Continued use of the Website after any modifications to these Terms constitutes your implicit acceptance of the updated version.

1.4 The original and binding version of these Terms is in English. While translations may be provided for the convenience of Canadian players, the English version shall always prevail in the event of any discrepancy or conflict in interpretation. By accepting these Terms, you warrant that your proficiency in English is sufficient to understand the obligations set forth herein.

1.5 Allyspin provides access to its gaming network via secure, encrypted channels to protect sensitive information. However, the Company is not responsible for any malfunctions related to the user's hardware or internet service provider.

2. REGULATORY REQUIREMENTS AND LIMITATIONS

2.1 You may only use the services of Allyspin if you have reached the legal age of majority in your province or territory of residence in Canada, and in no event shall you be under the age of 19 (or 18 where permitted by local law). By registering, you warrant that you meet these age requirements.

2.2 It is your sole responsibility to ensure that your use of the Website is legal within your jurisdiction. Allyspin makes no representations or warranties regarding the legality of online gambling in any specific region. You must verify local regulations before opening an account. If online gambling becomes restricted or illegal in your region, you must close your account immediately.

2.3 Allyspin does not accept players from the following "Excluded Jurisdictions": Afghanistan, Armenia, Belarus, Bulgaria, Portugal, Curaçao, Cyprus, Denmark, Georgia, Iran, Iraq, Israel, Lithuania, Malta, Moldova, Romania, Russia, North Korea, the Netherlands, Sweden, Ukraine, the United Kingdom, the United States, Côte d'Ivoire, and Japan. We reserve the right to modify this list at any time.

2.4 In addition to the territorial restrictions above, certain software providers may restrict access to specific games based on your location. It is your responsibility to comply with these provider-specific limitations.

3. YOUR ACCOUNT

3.1 To access the full suite of features at Allyspin, you must complete the registration process and maintain an active account.

3.2 Account Uniqueness: You are permitted only one (1) account per person, household, physical address, email address, telephone number, and IP address. Any additional account opened by you or linked to you will be deemed a "Duplicate Account."

  • Actions taken through Duplicate Accounts are invalid.
  • Winnings obtained via Duplicate Accounts will be voided and must be returned upon request.
  • The Company reserves the right to close all linked accounts without compensation.

3.3 Security: You must keep your login credentials confidential. Any person accessing your account using the correct username and password will be treated as the authorized user. Allyspin is not liable for unauthorized access or losses resulting from your failure to secure your credentials.

3.4 Non-Transferability: Accounts are personal. You may not sell, transfer, or acquire accounts from other players. This includes a prohibition on transferring funds, winnings, or assets between accounts.

3.5 Closing Your Account: You may request to close your account by emailing [email protected]. Closure is only possible if there is a zero balance and no pending withdrawals. If you close an account with a remaining balance, you agree to forfeit those funds.

3.6 Self-Exclusion: We provide tools for responsible gambling. You may request self-exclusion at any time. Once a self-exclusion request is processed, you are prohibited from opening new accounts.

4. YOUR GUARANTEES

4.1 By opening an account with Allyspin, you warrant and guarantee that:

  • You are acting on your own behalf and not for a third party;
  • You are a competent legal adult;
  • You do not have a gambling addiction and are not accessing the site under the influence of substances;
  • All information provided (name, address, date of birth) is 100% accurate and verifiable;
  • You understand the risk of losing money;
  • The funds you deposit are not derived from illegal or illicit activities;
  • You will not engage in collusion or fraudulent strategies;
  • The payment methods used are registered in your own name.

5. VERIFICATION OF AGE, IDENTITY, AND OTHER FACTORS

5.1 Allyspin is committed to Anti-Money Laundering (AML) and Know Your Customer (KYC) compliance. You must provide any documentation we request to verify your identity, age, and source of funds. This includes but is not limited to:

  • Government-issued photo ID (Passport, Driver's License);
  • Proof of residence (Utility bill or bank statement less than 3 months old);
  • Proof of ownership for payment methods used.

5.2 You have thirty (30) days from the date of request to provide the necessary documents. Failure to comply will result in the suspension of withdrawals and eventual closure of the account.

5.3 We may use third-party verification services or perform phone and facial verification checks to ensure the integrity of your account.

6. ACCOUNT BALANCE, DEPOSITS AND WITHDRAWALS

6.1 All financial transactions are processed by the Company or its designated payment processors. Deposits must be made using available methods on the site, which may vary by province.

6.2 Deposits: Funds deposited do not generate interest. Allyspin is not a banking institution, and balances are not insured by any government agency.

6.3 Withdrawals: Withdrawals will be processed via the same method used for deposit whenever possible.

  • Wagering Requirement: All deposits must be wagered at least once (x1) before they can be withdrawn. If you attempt to withdraw without meeting this requirement, we reserve the right to cancel winnings and charge a 10% to 15% commission.
  • Limits: Withdrawal limits are based on your VIP status:
    • Level 1: $750 Daily / $10,000 Monthly
    • Level 2: $750 Daily / $15,000 Monthly
    • Level 3: $1,200 Daily / $18,000 Monthly
    • Level 4: $1,500 Daily / $22,000 Monthly
    • Level 5: $2,250 Daily / $30,000 Monthly

6.4 Processing Time: Withdrawal requests are reviewed by the Finance Department within three (3) business days, provided KYC is complete. We are not responsible for delays caused by banks or payment providers once the funds are released.

6.5 Refund Policy: Refunds are only considered in exceptional technical circumstances. Requests must be made within 24 hours of the transaction. If any part of a deposit has been wagered, no refund is possible.

6.6 Inactive Accounts: If an account is inactive for 180 days, a monthly administrative fee of $5 CAD will be deducted until the balance is zero.

7. BONUSES AND PROMOTIONS

7.1 All Allyspin bonuses are intended for recreational players. Bonuses have specific wagering requirements (the "rollover") that must be met before funds are converted to real money.

7.2 Wagering Contributions:

  • Slots, Scratch Cards, Keno: 100%
  • Live Casino, Table Games, Video Poker, Plinko: 10%
  • Jackpot Slots, Slingo, Bingo: 0% (Prohibited from bonus play)

7.3 Max Bet: While a bonus is active, the maximum bet allowed is $7.50 CAD per round. Exceeding this limit will result in the voiding of the bonus and associated winnings.

7.4 No-Deposit Bonuses: For free spins or no-deposit bonuses, the maximum withdrawal is capped at $120 CAD unless otherwise stated. A x40 wagering requirement applies.

7.5 Restricted Games: A comprehensive list of games is excluded from bonus wagering. This includes but is not limited to: Dead or Alive, Blood Suckers, EggOMatic, Narcos, Street Fighter 2, and various high-RTP or progressive jackpot titles. Playing these games with an active bonus is a violation of these Terms.

8. BETS

8.1 It is your responsibility to ensure that the details of any bet (Casino or Sports) are correct. Once a bet is confirmed, it cannot be canceled or modified.

8.2 Outcomes are determined by a certified Random Number Generator (RNG). Our server records are the final authority in determining game results. Discrepancies between your screen and our server will be resolved in favor of the server.

9. FRAUD, ILLEGALITY AND MISUSE

9.1 The following activities are strictly prohibited:

  • Using the Website for commercial or professional purposes;
  • Collusion with other players or using bots;
  • Exploiting software bugs or technical errors;
  • Arbitrage betting or "hedging" bets to minimize risk;
  • Money laundering or financing criminal activities.

9.2 If we suspect fraudulent activity, we reserve the right to block the account, confiscate the balance, and report the activity to Canadian law enforcement and relevant regulatory bodies.

10. LIMITATIONS OF LIABILITY

10.1 You access Allyspin at your own risk. The Company is not liable for losses resulting from:

  • User error (entering wrong bet amounts);
  • Internet or hardware failure;
  • Force Majeure (natural disasters, government actions);
  • Unauthorized use of your account.

10.2 Our total liability is limited to the amount of the specific bet in dispute or the amount actually held in your account, whichever is lower.

11. CHANGES TO THE WEBSITE

11.1 Allyspin reserves the right to amend, update, or modify these Terms at any time. Changes become effective immediately upon posting. You are encouraged to review this page regularly.

12. NOTICES

12.1 Official communication will be sent via the email address registered to your account. You agree that electronic communication fulfills all legal requirements for written notice. For inquiries, contact [email protected].

13. COMPLAINT RESOLUTION PROCEDURE

13.1 If you have a dispute, you must first contact Customer Support. If the issue is not resolved, you may escalate the matter by emailing [email protected].

13.2 Complaints must include your username, full name, and a detailed explanation of the issue with timestamps. We will respond within ten (10) business days.

13.3 If you are unsatisfied with our final decision, you may seek external resolution via recognized industry bodies such as AskGamblers.

14. APPLICABLE LAW AND JURISDICTION

14.1 These Terms are governed by the laws applicable in Canada. Any legal dispute arising from these Terms shall be subject to the exclusive jurisdiction of the competent courts in the region where the Company is registered.

15. ADDITIONAL TERRITORIAL RESTRICTIONS

15.1 Certain game providers like NetEnt and Play'n GO have specific jurisdictional restrictions. For example, NetEnt games may be restricted in specific regions despite Allyspin being available. It is your responsibility to follow these on-screen prompts.

16. SPORTS BETTING RULES

16.1 Minimum Stake: The minimum bet on any sporting event is $1 CAD. Maximum stakes vary by sport and event.

16.2 Voiding Bets: We reserve the right to void bets placed after an event has started (unless live betting is offered) or where there is evidence of match-fixing.

16.3 Settlement: All bets are settled based on official results provided by the relevant governing body (e.g., NHL, NBA, FIFA). We do not recognize protests or overturned decisions made after the official result is declared.

16.4 Abandonment: If a match is abandoned, bets on markets already determined (e.g., First Goalscorer) will stand. Other bets will be void unless the match is resumed within 12-36 hours depending on the sport.

17. RULES AND REGULATIONS FOR BETTING ON SPECIFIC SPORTS

17.1 Hockey (NHL & International):

  • Bets are settled on "Regular Time" (60 minutes) unless "Inc. OT/Shootout" is specified.
  • For the "Grand Salami," all scheduled games for that day must be completed for bets to stand.

17.2 Soccer (Football):

  • All bets are for "Regular Time" (90 minutes plus injury time). Extra time and penalties are not included unless specified.
  • Yellow cards shown to non-players (coaches, subs) do not count toward card totals.

17.3 Basketball:

  • Bets include Overtime (OT) unless a "Draw" price is offered for the 3-way market.
  • Player performance bets require the player to enter the court for the bet to be active.

17.4 Tennis:

  • In the event of a player retirement, the match winner market is generally void unless the result is already determined.
  • Tie-breaks count as one game for "Total Games" markets.

17.5 American Football (NFL/CFL):

  • All bets include Overtime unless otherwise stated.
  • Matches must go at least 55 minutes to be considered official for settlement.

17.6 E-Sports:

  • Settlement is based on the official broadcast/API.
  • If a team plays with a stand-in or changes its name, bets stand as long as the core roster remains or the official match proceeds.